Frequently asked questions
How do Alement sizes fit?
Our sizing runs true to standard UK sizing. Check the Size Guide on any product page for a UK/US/EU/IN conversion table. If you're between sizes, we recommend sizing up.
How long does shipping take?
Standard shipping takes 5–7 business days, express takes 2–3 business days, both from dispatch. See our Shipping Policy for full details.
Do you ship across India?
Yes — we ship pan-India to all serviceable pincodes via our courier partners.
Can I cancel my order?
Yes, from your order history, any time before it ships. Once shipped, see our Cancellation & Refund Policy for return options instead.
What's your return policy?
Unworn items in original packaging can be returned within 14 days of delivery. See our Cancellation & Refund Policy for the full process.
How do I track my order?
Once your order ships, its tracking number and courier will appear on your order detail page under Account → Order history.
What payment methods do you accept?
UPI, cards, and cash on delivery are available at checkout.
How should I care for my leather sneakers?
Wipe clean with a damp cloth, avoid full water immersion, and condition with a quality leather cream every few months to preserve the natural patina.